Returns and refunds

Returns & Refunds

At K. Simone Studios, each product is thoughtfully prepared to deliver a luxurious fragrance and self-care experience.

Final Sale Products

Due to the personal nature of our fragrance and body care products, we generally do not accept returns or exchanges for changes of mind, personal scent preferences, or products that have been opened or used.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 3 days of delivery.

Include your order number, a description of the issue, and clear photographs of the product and packaging when available.

We’ll review the situation and work toward an appropriate resolution, which may include a replacement, refund, or other remedy depending on the circumstances.

Holiday Gift Sets & Limited Editions

Holiday gift sets, limited-edition products, and seasonal collections are generally final sale, except where an item arrives damaged, defective, incorrect, or applicable law requires otherwise.

Refund Processing

Approved refunds are issued to the original payment method whenever possible. Processing times may vary depending on the payment provider or financial institution.

Your Consumer Rights

Nothing in this policy limits any rights or remedies provided under applicable consumer protection laws.